True to Your Money

FAQs - Mobile Banking

Search Mobile Banking FAQs


Mobile Banking

Downloadable App

Q: What is the MidFirst Bank Mobile App?

A:

MidFirst Bank Mobile App gives you access to your banking account(s) from your iPad, iPhone or Android smartphone through a downloadable mobile banking application. It allows you to view account balances, search account activity, transfer funds, pay bills and deposit checks.

Q: How much does this service cost?

A:

There is currently no charge associated with the service. However, there may be charges associated with data usage on your phone or device. Check with your wireless phone carrier for more information.

Q: Do I need a data plan?

A:

Yes, a data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

Q: I'm not enrolled for iManage Personal Banking. Can I still use this?

A:

No, you must enroll in iManage Personal Banking prior to using the MidFirst Bank Mobile App or MidFirst Bank Mobile Deposit.

Q: What if an account is not listed in MidFirst Bank Mobile Deposit?

A:

In most cases, eligible accounts will automatically be available for MidFirst Bank Mobile Deposit after you log in to the app. All accounts which meet the requirements are available.

Q: What is my User ID and/or Password?

A:

Your User ID/Password is the same as your iManage Personal Banking ID/Password.

Q: What if I do not remember my User ID or Password?

A:

Please call 1.888.643.3477 option 6 to speak with an online banking specialist.

Q: Can I save my User ID on the device?

A:

Yes, the mobile application allows your User ID to be saved. When logging into MidFirst Bank Mobile App, you may save your User ID by selecting “On” when prompted. For enhanced security, the User ID will then be presented in the future in a masked format, hiding some of the characters. You may also remove the User ID, at a later time, by simply changing the prompt to “Off.”

Q: Do I have to accept the MidFirst Bank Mobile App Terms and Conditions?

A:

Yes. You must agree to the MidFirst Bank Mobile App Terms and Conditions in order to use the service.

Q: Can I use MidFirst Bank Mobile app on more than one device?

A:

Yes, simply download the app to another iPhone, iPad or Android device.

Q: What types of checks can I deposit with MidFirst Bank Mobile Deposit?

A:

Most domestic checks may be processed through MidFirst Bank Mobile Deposit.  We are unable to accept Money Orders, Foreign Items, Savings Bonds, or Third Party Checks through the MidFirst Bank Mobile Deposit.

Q: Are there any limits on the dollar amount of deposits I can submit?

A:

Yes.  There is a daily limit of $5,000 and a monthly limit of $10,000. For details please review the MidFirst Bank Mobile App terms and conditions.

Q: Do I photograph both the front and the back of my check?

A:

Yes.  During the deposit process, you will be required to photograph the front and back of your check. The MidFirst Bank Mobile Deposit will step you through the process.

Q: How do I endorse my check for MidFirst Bank Mobile Deposit?

A:

You should sign your check with the following endorsement:
For Deposit Only
MidFirst Bank
Your Account Number
Your Signature

Q: How will I know if MidFirst received my deposit?

A:

You will receive an email notification when your deposit has been received.

Q: How will I know if MidFirst processed my deposit?

A:

When your deposit is processed, you will receive a second email notification on the status of your deposit.  This email will indicate if the deposit was approved or declined for processing.  If declined, a reason will be provided.

Q: When will my deposit post to my account?

A:

Deposits may be made with MidFirst Bank Mobile Deposit at anytime.  If your deposit is approved by MidFirst before our Monday-Friday cutoff time at 8:00 pm central time, your deposit will post to your account on the next business day.  Funds availability may be limited under certain conditions.  Please refer to the Terms and Conditions for more information.

Q: How will a mobile deposit reflect on my account transaction history?

A:

Any deposit through the mobile application will be labeled as “Mobile Deposit” on both the online account transaction history and your bank statement.

Q: When will a deposit made through MidFirst Bank Mobile Deposit show in my balance?

A:

Example:  For most deposits, the balance will be available the next business day.  Once the deposit has been approved, you will receive an email notification.  We may delay the availability of your deposit by placing a hold on this check. If we do, we will notify you by mail. Please reference your Account Agreement for more information. Once the deposit has been approved, you will receive an email notification.

Q: Can I photograph more than one check at a time?

A:

You may photograph multiple checks in the same mobile banking session; however you may only photograph one check per deposit.

Q: What if the check image I photographed is bad?

A:

You have the option to retake photographs of the check before submitting or you may cancel the deposit.  Also, the system will notify you if the image is unclear for processing. If you are unable to photograph a clear image, please take or mail your deposit to a MidFirst Banking Center for processing.

Q: Do I destroy my check after I photographed the deposit?

A:

No, you must retain the check for 15 business days from the date when it was deposited through the mobile app.  You will mark each imaged item as “electronically presented” or “scanned” after it is transmitted to MidFirst.  Afterwards, you may securely destroy the check.  Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted. Please refer to the Terms & Conditions for the Mobile Deposit for more information.

Q: Will my deposited check be available in transaction history?

A:

Yes, after the deposit has been processed, you may view your transaction history in MidFirst Bank Mobile.

Q: Can I make my opening account deposit through MidFirst Bank Mobile Deposit?

A:

No, at this time the MidFirst Bank Mobile Deposit functionality cannot be used to initially fund a new account. It is only for established account holders.

Q: How long after opening an account may I start using MidFirst Bank Mobile Deposit?

A:

You may start using MidFirst Bank Mobile Deposit once your account has been active for 60 days.

Q: What if I submitted a deposit for the wrong amount? Do I need to resubmit the deposit?

A:

No, you do not need to resubmit your deposit.  If you entered the wrong amount for the deposit, bank operations will correct error. The correction will be noted in the email confirming the deposit.

Q: What if I submit the same deposit twice in error?

A:

If the same deposit is submitted twice, it will be identified and corrected during account processing.  Should this occur, you will receive a declined deposit notification for the second deposit received through the MidFirst Bank Mobile Deposit service.

Q: A check I submitted was returned, can I resubmit it?

A:

If a deposit is returned, please do not re-deposit the check within the MidFirst Bank Mobile Deposit App.  You will receive written communication from MidFirst through the US Postal Service if a deposit is returned.

Q: Am I able schedule bill payments through the MidFirst Bank Mobile App?

A:

Yes, you will be able to schedule bill payments – as long as the payee has been previously set-up through your iManage Personal Banking account. You cannot establish new payees using the MidFirst Bank Mobile App.

Q: Can I set-up a new bill payee through the MidFirst Bank Mobile App?

A:

No, at this time all new bill payees must be set up through your iManage Personal Banking account from your home or office computer. 

Q: My phone has been lost or stolen, and I had the MidFirst Bank Mobile app on my phone. What do I need to do?

A:

Please call 888.643.3477, option 6. MidFirst will be able to deactivate your mobile bank app if your phone has been lost or stolen.

Q: If I need additional information on MidFirst Bank Mobile Deposit, who may I call?

A:

For additional assistance, please call 888.643.3477, option 6.

Q: I have an iPad 1, can I use MidFirst Bank Mobile Deposit?

A:

No, the iPad 1 does not have a camera, so the MidFirst Bank Mobile Deposit is not available.

mobile.midfirst.com

Q: What is Mobile Banking?

A:

Mobile Banking is access to your banking information through your Internet-enabled mobile device.

Q: What is the Mobile Banking URL?

A:

The Mobile Banking URL is mobile.midfirst.com

Q: How do I access MidFirst Bank’s Mobile Banking?

A:

To access Mobile Banking, simply set up an online user ID and password in iManage Personal Banking®. Then using your mobile device with an Internet connection, enter mobile.midfirst.com into the browser and log on.

Q: Which mobile devices are supported for Mobile Banking?

A:

Any device with an Internet connection will work, including mobile phones such as a Wireless Application Protocol (WAP) phone, iPhone, PalmOne OS, Pocket PC or RIM Blackberry.

Q: Does MidFirst Bank charge a fee for Mobile Banking?

A:

No, our Mobile Banking service is free; however, please check with your service provider for any fees associated with using the Internet on your mobile device.

Q: How do I know if my mobile phone is web enabled in order to use Mobile Banking?

A:

If you have a MiniBrowser, MicroBrowser or Mobile Web listed on your phone's main menu, then it is likely web enabled. Call your carrier to confirm the service is activated.

Q: Can I use Mobile Banking without a MidFirst Bank account?

A:

Yes, without a MidFirst account, you may view our banking center and ATM locations.

Q: How do I enroll in Mobile Banking?

A:

To enroll in Mobile Banking, simply set up an online user ID and password in iManage Personal Banking®. Then using your mobile device with an Internet connection, enter mobile.midfirst.com into the browser and log on.

Q: What services does Mobile Banking include?

A:

Services with Mobile Banking include viewing account information such as balances and transaction history, transferring funds between linked accounts, viewing images of cleared checks, making payments to payees established in iManage Personal Banking® and locating a MidFirst banking center or ATM.

Q: Can I change my account nickname for Mobile Banking?

A:

Yes, log in to iManage Personal Banking® and select “Customer Service,” then “Customize your Accounts.” From there, you may change the account description and select “Submit.” Changes made to account nicknames will be reflected in the next Mobile Banking log in.

Q: Can I use multiple phones to access my Mobile Banking accounts?

A:

Yes, but you will be asked the secure sign on questions with all mobile phones that have not been registered.

Q: May a joint account holder have Mobile Banking?

A:

Yes, a joint account holder can use their iManage Personal Banking® user ID and password.

Q: What happens if I lose service while paying a bill or transferring funds while using Mobile Banking?

A:

If you lose service while using Mobile Banking, log in to Mobile Banking again to verify your bill payment or transfer processed, or if you need further assistance, contact iManage Personal Banking Support at 888.MIDFIRST (643.3477) and press option 6 to speak with an Online Specialist.

Q: How do I know if my transfer using Mobile Banking was successful?

A:

When completing a transfer while using Mobile Banking, you should receive a success or failed message. If you did not receive a message, please check your transaction history - successful transfers should be reflected immediately.

Q: How do I know if my bill payment was successful while using Mobile Banking?

A:

Using Mobile Banking, go to "Bill Pay" and select the link to view "Scheduled Payments" – all scheduled and successful payments will be viewable.

Q: Whom do I call for Mobile Banking support?

A:

For Mobile Banking support, contact iManage Personal Banking Support at 888.MIDFIRST (643.3477) and press option 6 to speak with an Online Specialist.

Q: How do I add or remove Bill Pay payees through Mobile Banking?

A:

For security purposes, you will not be able to add or delete payees through Mobile Banking. To add a payee, log in to iManage Personal Banking®, go to "Make Payments" and make the appropriate changes.

Q: How secure is Mobile Banking?

A:

Our Mobile Banking service is encrypted using the Wireless Transport Layer Security protocol, the highest level of security available. In addition, all data that passes between MidFirst Bank's web servers is encrypted using the Secure Socket Layer.

Q: How do I transfer Mobile Banking to a new mobile device?

A:

MidFirst Bank suggests you delete the browsing history on the old mobile device before being recycled or disposed to ensure any personal information is deleted. You should then visit mobile.midfirst.com with the new mobile device and log in with your iManage Personal Banking® user ID and password. Please remember that MidFirst Bank’s Mobile Banking does not store account data on the mobile device.

Q: Will my account information reside on my phone from using Mobile Banking?

A:

Mobile Banking does not store account information on your mobile device.

Q: Can I safely recycle or dispose of my mobile device when I get a new one if I've used Mobile Banking?

A:

Yes, we suggest you reset your phone to its original factory settings as a security precaution and then proceed to recycle or dispose of your old mobile device.

Q: Why is Mobile Banking not accepting my login?

A:

Passwords are case sensitive, so make sure you are entering your login password exactly as you set it up. If your password begins with a lowercase letter, you may need to use your phone's shift key to change the default and some phones require extra shift key presses to enter numbers instead of letters.

Q: Why can’t I see the first few transactions of my account history while using Mobile Banking?

A:

A limited amount of account history information can be displayed on a mobile phone screen. Scroll with the up arrow key to make sure you are at the top of the page and to view transactions below, or the next page. Use the down arrow key to scroll down and click on "more" to view the next page.

Q: How do I access Mobile Banking on my Palm?

A:

Ensure your PalmOne Handheld has a mobile Internet connection and then you can access Mobile Banking by entering our URL in your browser: mobile.midfirst.com.

Q: How do I access Mobile Banking on my RIM Blackberry?

A:

Ensure that you have a browser installed on your RIM Blackberry, such as Go.web, and then enter our URL in your browser: mobile.midfirst.com. If you are not sure whether a browser is installed, check with your service provider.

Q: What are the requirements for Mobile Banking?

A:

No requirements, you can access Mobile Banking from any Internet-enabled mobile device.

Q: I am able to view the Mobile Banking home page on my Pocket PC, but when I try to log in I get an error message.

A:

When you attempt to gain access to a secure web site from Windows CE, you may receive the following error message: "Unable to establish secure connection." Microsoft Pocket Internet Explorer may issue either of the following error messages: "The page you are looking for cannot be found" or "Unable to establish secure connection." To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. For information about this update, go to the web site Microsoft High Encryption Pack for Pocket PC, download the needed file and then synchronize your Pocket PC.

Text Messaging

Q: What is MidFirst Bank text messaging?

A:

MidFirst Bank text messaging is available to customers enrolled in iManage Personal Banking®. This service sends text messages containing account balances and recent transaction history to a mobile device or e-mail address upon request.

Q: What information is available with text messaging?

A:

You can receive current and available account balances and the last three transactions. When a text message is requested, customers will receive information on all of their accounts. Due to character limitations, each text message can only include information for two accounts. For example, a balance only request from a customer with two checking and two savings accounts will result in two separate text messages. Requests for balances and transaction history may create additional messages.

Q: How do I enroll in text messaging?

A:

Visit the Online Banking page on the Personal menu and choose the "Text Message Sign In" button under Mobile Banking.  For security purposes, you will be asked for your iManage Personal Banking® user ID, password and security questions before you can enroll in text messaging.

Q: Why can’t I get the web site to register my cell phone for text messaging?

A:

To register your cell phone, your computer settings may need to be temporarily modified in order to allow pop-up windows. To turn off your pop-up blocker in Internet Explorer, go to the "Tools" menu and select "Pop-up Blocker" and then select the option "Turn off Pop-up Blocker." Reverse the process once you have enrolled in MidFirst Bank text messaging.

Q: How do I receive my information via text messages?

A:

You will need to register your phone and select the information (balances, transaction history, or both) you would like to receive via text message. Once registered, contact 888.813.7479 and enter your pre-selected PIN. The timing of message delivery may depend on your mobile service provider, but should not exceed 30 minutes.

Q: I called the toll free number and entered my PIN, but have not received any text messages.

A:

Messages may take up to 30 minutes to process depending on your mobile service provider; however, most messages are delivered more quickly.

Q: Is there a fee for text messaging?

A:

We do not charge our customers a fee to receive mobile banking text messages. Our customers are required to enroll in iManage Personal Banking® and mobile banking to utilize our text messaging service. Text messages are subject to fees assessed by your mobile service provider.

Q: I selected AT&T from the drop down list and have not received my text messages.

A:

AT&T transmits text messages through three gateways. Select an alternative AT&T option and repeat the enrollment process until you receive a text message. A confirmation message will be delivered when you have selected the correct gateway.

Q: Are text messages secure?

A:

MidFirst Bank will not transmit confidential account information such as your complete account number or Social Security number via text message. MidFirst will only transmit account balances and transaction history. MidFirst recommends deleting text messages from your phone after reviewing to protect your privacy in the event your phone is lost, stolen or compromised.

Q: What is my text messaging PIN?

A:

Users select a four digit PIN when enrolling in text messaging. If you forget your PIN, you can log in to the text messaging site and review or modify your PIN.

Q: How often will I receive text messages?

A:

Messages are sent on demand only. Users must contact 888.813.7479 and enter their PIN in order to receive text messages.